In most retail settings, there are times when the pace can be hectic and overwhelming. How that interaction goes will ultimately determine if that customer will buy and recommend the store to her friends and family, or turn around and walk out, never to return again.Adrian Miller is president of Adrian Miller Sales Training. Big box retailers also can harness the power of engagement. The patience to deal with all types of customers is vital.Articulate: Sales reps must be conversational and have the ability to formulate answers and provide information when asked.Respectful:The customer might not always be right, but she is always the customer. Photo of Saturday Night Live's "Target Lady" sketch via Hulu. Many candidates probably wonder how to answer what are your strengths without bragging too much or risk appearing narcissistic. Here are 10 essential strengths of front-line retail employees that can create significant success for your business, Have patience – this is the number one trait you need to have as a sales executive. A good retail manager needs to wear many hats, without compromising any part of their role. What skills and qualities are required by retail sales associates to facilitate positive initial engagements with customers? Join Monster for free today. Be first to read the latest tech news, Industry Leader's Insights, and CIO interviews of medium and large enterprises exclusively from Retail CIO Outlook According to the retail cybersecurity report stated by SecurityScorecard 2018, it is essential for the retailing industry to cope with increasing hacks related to credit card data theft. Of course, there are the local shop owners who always say hello and ask if they can be of service. Or put another way, self-motivation. The skills section in a resume is usually located right after the Work-Experience section (sometimes named … “The interview should be a two-way conversation, and you definitely should have questions prepared,” says Wimer. You have to be flexible enough to roll with the punches and think outside the box sometimes. Being one step ahead to gauge when someone needs help is the best way to minimize a brewing situation.Positivity:The ability to smile in the face of a long and possibly chaotic day can make a world of difference to customers.Empathy: Being able to look at a situation through the eyes of a customer is an extremely valuable skill that can enable you to provide the highest degree of service.Undeniably, retail sales associates should go through a soft-skills training program. Customers must be treated with respect, even in the most challenging situations.Proactive: It’s never a good idea to wait until a customer is stressed or agitated before offering assistance. By continuing, you agree to Monster's privacy policy, terms of use and use of cookies. These top skills will get you hired in retail. ADVERTISEMENTS: Several institutes in India including Birla Institute of Management Technology (BIMTECH) in Greater Noida, RPG Institute of Retail Management, Indian Retail School offer various … Screening and qualifying new employees is of critical importance to a retailer. We can help! After all, sales associates are the front-line representatives of a store.At the end of the day, it’s all about how a sales associate interacts with a customer. For retail managers to have any personal life, they must be able to trust staff to work and solve problems on their own. A retail manager’s average day is packed with often unexpected events. Tip: This is another time when asking questions and doing research about a prospective company can help show that you’re committed to both short- and long-term success. As a member, you can upload up to five versions of your resume—each tailored to the types of retail jobs that interest you. Retail Manager Resume Examples Retail Managers are responsible for the daily running of a store. These include, empathy, active listening, patience, adaptability, communication skill, and more. Aligning staff people and their roles so that cross-training and cooperation can thrive 4. During the interview process, it’s likely that the hiring manager will ask you to describe your strengths at some point. Retail management isn't for everyone. Ability to multitask:Sales associates have to juggle customers and their questions and needs, and at the same time attend to their other store duties. Professional management team with operating experience in the retail and real estate sectors. Confidence:The confidence to make eye contact and strike up a conversation with strangers is absolutely essential.Innate friendliness:Customers don’t want to deal with sales associates who have to force themselves to be pleasant and nice.Flexibility: When dealing with the public, things can go wrong. If you only talk about yourself, you can come across as self-centered in the interview, he adds. “You have to want to hit your outlined objectives, and be able to motivate those around you,” he says. Looking for a job? The retail industry is powering ahead despite reports of store closings. … Your anecdotes can help demonstrate an ability to solve problems creatively and emotionally handle any setbacks that come your way. Discuss your approach and the outcome that resulted. Any retailer can harness the power of engagement. Sign up to get job alerts relevant to your skills and experience. Delegating responsibility 2. Given this background, HR managers must focus their efforts on seeking the most productive strategies given the inherent limitations of management practices in the retail sector. Tip: Make sure your resume and cover letter are flawless. They must be capable of running an efficient store, scheduling employees, enforcing company policies and more. It all boils down to how employees relate to customers.Engagement starts from the moment a customer steps into a store. “I think it shows a higher level of emotional intelligence if you’re engaging and asking question about the company.”. Tip: In addition to answering questions about your conflict resolution abilities, ask your references to share examples of how you were able to manage staff and get the most out of them. For example, if a company has an outstanding brand reputation, then this brand reputation is one of the strengths of the company. In fact, it recognizes that every employee has both strengths and Identifying and securing resources so people can do their jobs well 5. 102 Examples of Business Strengths posted by John Spacey , March 16, 2020 Business strengths are competitive advantages that allow a firm to … Tip: In advance of your interviews, think about an example of a time in which you helped train staffers or had to delegate an important task. We know that applying your strengths in the workplace gives you a competitive advantage and helps you feel more satisfied with your job, but which strengths are the best Poor time management … At some point during the interview process, you may be asked to describe your personal strengths and weaknesses. Sign up now for the Retail Customer Experience newsletter and get the top stories delivered straight to your inbox. Fill top jobs with qualified candidates, just like you delivered straight to your to... 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